Office Opening Update
I hope that you and your families are staying well and re-entering into your ‘new normal’ daily lives.
We will begin seeing patients on May 12 as we are expecting to receive all our Personal Protective Equipment (PPE) this week and all our office upgrades will be completed by then.
We have prioritized all the urgent treatment and have begun scheduling for routine care. Please feel free to contact our office to set up your appointments.
THE NEW SYSTEM THAT WE WILL FOLLOW:
-As you may expect, you will be asked a series of questions, over the phone and then again, in person. Please let us know if you are not feeling well so that we may re-schedule you. Symptoms such as coughing, fever, shortness of breath, gastrointestinal symptoms, sore throat, should be reported to us prior to any appointment.
-We ask that you call us from your car when you arrive. Only one patient will be seated in the reception room unless the patient is a minor or someone needing a companion. In such case, please have only one other person accompanying the patient.
-Upon arrival, you will be met by a staff member, at our office entrance, and they will register your temperature with a no-touch thermometer.
-Please bring a warm jacket as we will regrettably, no longer offer blankets.
-We cannot accept cash payments in accordance with our infection control protocols.
-If you have a face mask, please wear it to the office.
-We will give you an alcohol based professional hand disinfectant at your arrival.
THIS IS HOW WE ARE KEEPING YOU AND OUR STAFF SAFE:
-We will be finishing a construction project this week whereby we are upgrading our evacuation system to a powerful and highly efficient system.
-We have installed air filtration that filters down to 0.01 microns.
-We have added a new surface disinfectant chemistry which is a very powerful, alcohol-based liquid which the staff has been trained to use.
-All high touch areas will be covered with plastic barriers.
-We will wear disposable gowns, head covers and face shields.
-We take staff temperatures twice daily and we screen them as we do our patients.
-All staff members have received the latest training on infection control including proper hand washing technique and handling of soiled disposables.
Our Texas Dental Association is working hard at negotiating with insurance companies to cover these essential items but, until such time, we will only be passing the cost of disposables onto our patients just as in a hospital setting.
I am extremely happy with all the steps that we have taken, all the additions to our protocols and the upgrades that are being completed in order to adjust to the new conditions.
I hope to see you soon and move forward safely.